Category: Quadient inspire

Quadient inspire

Quadient Inspire is an award winning CCM solution, that helps companies around the world design, manage and deliver personalised, accurate and compliant communications across all channels, from one centralised platform.

Improve the customer experince Digital consumers are changing the rules of the game. They are turning to brands and services across all industries that offer choice, convenience and personalised service. Personalisation and convenience Leverage existing templates and data from your core systems to create highly personalised, relevant communications for delivery across all channels.

Interactive experiences Create dynamic digital experiences that make it easy for your customers to understand and sort through important information with interactive charts, graphs and sliders.

Consistency With Inspire, communications are created in a single design platform and delivered to customers via their channel of choice. Consistent experiences build trust. Trust keeps customers coming back. Quadient Inspire Quadient Inspire is an award winning CCM solution, that helps companies around the world design, manage and deliver personalised, accurate and compliant communications across all channels, from one centralised platform.

Quadient Inspire Brochure. Facebook Twitter LinkedIn. Transform your business, delight your customers Improve the customer experince Digital consumers are changing the rules of the game. Inspire capabilities at a glance Output Management. CCM Platform Consolidation. Enquire Now. Interested in Quadient Inspire software? Get in touch with us today for more information. Please explain what your enquiry is relating to. Leave this field blank. Read more about General Enquiry.Most organizations have invested heavily in solutions to deliver great pre-purchase experiences but fall short when it comes to focusing on their most important asset — customers.

Delivering an exceptional customer experience through personalized omni-channel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue. However, when taking action on customer experience opportunities, many large organizations face a number of challenges including departmental silos, legacy systems and changing market regulations.

If you are an IT leader making the move to omni-channel or are looking to better support your line of business owners with a low-code solution to quickly implement new digital services that are fully integrated with your off-line channels, Quadient is here to help. It makes it easier to bring together the entire organization in the name of customer experience — enabling collaboration across the business, visibility throughout the customer journey, and the ability to take immediate action to improve the customer experience.

Los consumidores digitales han cambiado las reglas del juego. Prefieren las marcas y servicios de cualquier sector que ofrezcan opciones, comodidades y servicio personalizado.

With the availability of the new Quadient Digital Advantage Suite, Quadient Inspire allows you to upskill your current design team to extend existing communication templates to new channels, offering your users the ability to take on multi-channel and omni-channel projects efficiently, without onboarding digital-only solutions or engaging expensive agencies.

Make the move to a CCM solution designed to support your long-term needs. Leverage Quadient Inspire as a consolidation layer to bring together output from all of your current systems or choose to migrate to Inspire as your CCM solution, leveraging best practices developed and tested in the field across hundreds of customer projects.

Shorter, more predictable upgrade cycles means less chance of a major error in upgrade testing.

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Inspire R12 is designed to help you deliver on projects to all channels more quickly by speeding up the slowest and most critical channel — print and archived documents — to help you gain control of all customer communications in one place. Use existing templates and data from your core systems to create highly personalized, relevant communications for delivery across all channels. Inspire R12 is designed to help you get your team up to speed quickly — with documentation on architecture, performance, testing and, implementation, along with a comprehensive enterprise knowledge portal.

Start designing omni-channel communications in days rather than months — and change designs and test for all channels in minutes with fully integrated tracking and approval processes built in.

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Representatives quickly launch messages that include data pre-populated from your core systems. Our award-winning solution guides your staff through each communication, reducing input errors by allowing them to focus only on fields that require their input and editing.

Quadient empowers your front office workers like never before:. Define content areas in your communication templates and assign responsibility for updating content to your top subject matter experts. Using a simple web-based interface, Quadient Inspire involves compliance officers and marketers in every step of the process, allowing them to manage policy language, track and audit communication changes, maintain brand compliance and define cross-sell and up-sell campaigns by customer group.

Inspire integrates seamlessly with all of your IT systems. This includes existing legacy applications, making it easy to leverage your existing templates and data ecosystem to create highly personalized, relevant communications across all channels.

Client managers at Service Providers will appreciate the ability to quickly extend communications to new channels, offering your clients the ability to take on multi-channel and omni-channel projects efficiently, without engaging digital-only agencies.

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R12 integrates all parts of the communications process from postal sorting, address, phone and email verifications, email delivery, SMS delivery, mail delivery tracking and production monitoring to reduce the complexity involved in managing multiple systems. Simpler and more predictable system upgrades, along with access to extensive training and clear documentation make it easier to support the evolving needs of your customers and expand your business.

With ongoing vendor consolidation in the CCM marketplace, you may be facing an unwanted upgrade in order to maintain support from your existing vendor, along with increasing costs per communication as maintenance costs increase while volume decreases.

At the same time, more of your budget is being allocated to other communications projects including social, mobile, CX and web.

Inspire R12 is designed to make it easier to make the move to a CCM solution designed to support your long-term needs. Leverage Quadient Inspire as a consolidation layer to bring together output from all of your current systems, or migrate to Inspire as your single CCM platform. Shorter, more predictable upgrade cycles means less chance of a major miss in upgrade testing.

Are you tired of trying to deliver great customer experiences across a growing number of channels including social, mobile, web and apps while fighting for the time and attention you need from Operations and IT?

Is your organization struggling to bring new capabilities to market fast enough to make an impact in your marketplace? The included Customer Journey Mapping interface allows you to view analytical information from different systems and gain visibility to all of your communications projects.

Give visibility and control of CX functions to the wider team without having to take over all elements of customer communications directly. How can you better enable the lines of business that you support to manage their own projects more effectively, freeing you to manage the IT infrastructure?At Quadient, we are committed to providing our clients with the highest quality of maintenance and technical support through our flexible maintenance contract agreements. Whether you require critical care support, regular operational support or are looking to access our latest software updates and documentation, our software experts are ready to help.

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Please note that email is the preferred method of contacting our support team — offering the fastest and most accurate way to create a support ticket and initiate contact with the support team. Quadient Software Maintenance ensures productivity and helps you meet customer service level agreements, by providing:. Quadient Inspire CCM customers with maintenance also receive immediate availability of all Inspire upgrades, updates and patches.

Access the Quadient community. Current customers with maintenance receive complimentary access to Quadient University. Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information.

The portal is accessed by more than 5, users from over 1, companies. The key features include:. During your support call, our support team may request to establish a remote assistance connection to interactively help you diagnose and resolve your support request. Once you have received your support Session Code, please click here to access the Remote Support solution.

The portal is accessed by more than users from over companies. Neopost Group. Digital Experience What is a digital experience platform? Print Providers Service Providers. Other Telco Utilities. Support Delivering success and productivity for our customers.

Looking for support? Data Quality. Premium content to help you get the most out of your Quadient solution. Remote assistance for Quadient postal solutions. Click here to access remote support. Quadient Inspire Support Plans. Quadient University. Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. Top U. The support we have received from the team has been very good.Aus Neopost wird Quadient.

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Give your staff the training they need to deliver world-class customer communications management CCMdigital experience, customer journey mapping, Data Quality, and Postal solutions.

Quadient Education and Training helps you keep costs down, and quickly, conveniently and effectively deploy your customer experience solutions. Offerings include training at various Quadient facilities, custom on-site training at your location, and self-paced online education.

Quadient Inspire Education and Training currently runs over 50 courses matched to user roles, including casual business, developers, administrators and power users.

Training ranges from three days for a standard course, to five days for advanced courses, and no special skill sets are required. Our on-site training is offered in several languages including English, French, Spanish, Russian and Portuguese. With Quadient Inspire online training, users receive a quality self-paced English language learning experience, without incurring the time and cost of travel. Launched inthe Quadient Portal provides users with unlimited access to over 50 courses, including hours of e-learning.

E-learning courses include the same high-quality content covered in our classroom training and include interactive and audiovisual features for enhanced learning. Online, self-paced training covers all user levels for all Inspire components. Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than users from over companies.

The key features include:. Neopost Group. Digital Experience What is a digital experience platform? Print Providers Service Providers. Other Telco Utilities.

Quadient Inspire

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quadient inspire

Quadient University. Select a language from the below list. Digital Experience.Give your clients more ways to engage their customers, and both your businesses will grow. Today, delivering an exceptional customer experience CX through personalized omni-channel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue.

However, when taking action on customer experience opportunities, many large organizations face a number of challenges including departmental silos, legacy systems and changing market regulations.

Quadient Inspire is built to handle both digital and paper channels.

quadient inspire

It can even integrate with other cloud-hosted services such as databases or CRM systems. Most systems require legacy applications to be built from scratch, but this can be both time-consuming and costly.

Developed with worldwide ISO certification and CMMI development methodology, Quadient Inspire has the lowest defect density across many industries giving your business total peace of mind. Quadient Inspire is a single platform built with multiple, robust capabilities that can be customized to your specific business needs and added on a modular basis. Now your business can expect shorter implementation times, faster adoption rates and minimal training. Quadient Inspire intelligently utilizes data from any enterprise system, databases, flat files and XML data sources without the need for hours of development work with 3rd-party products.

Neopost to become Quadient. Learn more. Quadient Inspire Overview. Quadient - 4 Disruptive Forces. Quadient - The CX Revolution. Facebook Twitter LinkedIn.

Cloud Scalability. Effortless Legacy Migration. Lowest Defect Density. Single Scalable Platform. Connecting Data Silos. Highest Volume Production.With over 1, enhancements and new features to take advantage of, Quadient Inspire R14 focuses on simplifying the user experience; enhancing the personalization of communications; connecting to data, content, and business applications; and scaling communications capabilities to meet enterprise demands.

R14 brings a number of usability and UX improvements, allowing non-technical business users to quickly and easily accomplish tasks to support customer communications strategies.

R14 enables you to reduce reliance upon IT and meet consumer demands by empowering business users to directly make content changes to customer communications and control delivery channels. Connectors and accelerators New connectors and accelerators offer the ability to integrate advanced capabilities in Inspire such as robotic processing automation RPA and automated language translations.

R14 provides the ability to embed Microsoft Power BI dashboards and charts directly into your customer journey maps, connecting you to a much wider set of data sources and insights. Drill down to discover customer behavior patterns across all of your customer touchpoints, and leverage our new persona tool to create detailed customer persona profiles to drive customer experience initiatives.

Migration made easy InspireXpress, our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.

Quadient is on a journey to the cloud and its Inspire Release 14 is a critical step forward to automation and simpler configuration with Docker containers and OpenShift deployments. With Quadient University to support the education of sample integrations, its clients and partners can download and configure any example workflow, including Guidewire, Salesforce or Docusign, to fit their business need.

The integration of the template design, content authoring and omni-channel delivery systems into the customer journey map exceeds integrations typically seen in the market. Quadient Customer Journey Mapping.

Quadient (Formerly GMC Inspire)

Quadient Digital Advantage Suite. Quadient Inspire R14 Customer experience, built to scale. Introducing Quadient Inspire R14 — our most advanced and comprehensive release to-date. Download the R14 brochure. Home Quadient Inspire R Simplified user experiences.

Enhanced personalization. Built to scale. Connected technology stacks. Bring customer journey maps to life R14 provides the ability to embed Microsoft Power BI dashboards and charts directly into your customer journey maps, connecting you to a much wider set of data sources and insights. Hear from the analysts.

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Read the report. Quadient Customer Journey Mapping Create actionable customer journey maps. Quadient Customer Journey Mapping Learn more. Quadient Digital Advantage Suite Think digital first, without leaving your business behind. Quadient Digital Advantage Suite Learn more.

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Contact Us. Choose your country and language.Legacy systems, changing regulations and disconnected business units restrict your efforts to increase customer engagement and revenue. Depending on the modules you choose, some or all of these capabilities can make your job easier:. Keep customer service representatives, marketers and compliance officers involved throughout the communications process. Additionally, the software helps you ensure precision and accuracy in other ways:.

Maintain continuity across document design and production functions with modules that span process management and automation, customer communications, response management and customer insights:.

Inspire Designer. Expedite document design by incorporating data from any source, importing designs, preparing data and workflows, and laying out pages graphically. Inspire Interactive. Use web-based document design and standard, in-brand templates to enable line-of-business ownership and enterprise-wide consistency.

Inspire Connect. Implement this web services interface to automate multichannel customer communications. Inspire Approval. Maintain accuracy and control with a document proofing and approval system.

Inspire Content Manager. Use version control management to facilitate collaboration and accurate deployment of new document applications. Inspire Print Output. Inspire Multi-Channel.

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Match each customer's channel preference with print and non-print choices. Inspire Campaign Manager. Target and execute customer communications campaigns across multiple channels and multiple touch points. Inspire Compare.

quadient inspire

Maintain document integrity from version to version. Inspire Content Manager Web. Manage brand assets centrally to support analytics-driven marketing. Inspire Dashboard.

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